At Custom Built Gaming Computers - Melbourne, we want to give our customers the best shopping experience. That’s why we believe our store policies should be fair, clear and transparent. 

Each Gaming Computer we sell is different. They are all custom made with all new parts, or a mix of new and refurbished parts.

WARRANTY

New Parts:

Manufactures warranty is provided for all new parts. If you experience any issues, bring or send the computer/ Gaming Pc back to us and we will assess it for free. Once the issue is identified we will claim warranty for you where appropriate and replace the part, as long as the conditions of warranty set by the manufacturer have not been breached.

Refurbished Parts:

Most refurbished hardware is covered by 12 months warranty by CBGC - Melbourne. Some may be covered for 3 months. Each product will have this information on its respective product page.

Conditions:

Parts under our 12 months warranty will be replaced or repaired by us within 28 days of receiving the item unless specific parts need to be ordered in. Software problems, Windows problems, corruptions, viruses, spyware, malware, hardware / software conflicts and incompatibilities (including hardware and software) are excluded from hardware warranty. 

Warranty does not cover hardware added to PC after the date of purchase if not completed by CBGC - Melbourne.

If alterations of the computer are made by you or a third party, warranty is void.

Damage arising out of any use or operation of the product purchased outside of the physical, electrical or environmental specifications of the product could void warranty.

If shipping the product back to us, all freight costs will be at the expense of the customer and must be insured by Australia Post/Courier company, or accept the potential risk of loss or damage during shipment. Customers are responsible for proper packaging of returns. Warranty may be void on items that are insufficiently packaged.

​

RETURNS/REFUNDS:

We don't accept returns/refunds for change of mind.

We are happy to upgrade the computer if your
needs change, or trade back the computer / use components from the computer to custom build another that is better suited to your needs.

Please make sure you are ready for the purchase before committing to buying our products.

 
PAYMENTS:


We offer several payment methods including AfterPay, A wide range of credit and debit cards and PayPal.




Zip Money 

Although our checkout does not have this integrated you may still generate a one time purchase card in the Zip Money app. Enter your card details into the Credit card option to proceed with transaction.


AfterPay

Usually AfterPay has a maximum credit limit of $2000 and single Transaction limit of $1500. 

If your purchase is over this amount please contact us to arrange a split AfterPay payment or an alternative method to pay the residual amount.


Credit/Debit Card

We reserve the right to cancel the order and refund the card used if our fraud department identify any major inconsistencies with the details provided.

We take Fraudulent transactions very seriously and will cancel the order if our system raises red flags. 


PayPal

If Selecting PayPal please make sure your PayPal Customer details match the customer details you submit in our checkout page. To avoid and Cancelled orders or Delayed orders please make sure all relevant details are submitted to validate the verification process.
PayPal Purchases must be shipped, If selecting to collect on site PayPal is not available.


Manual Payments

Please contact us directly before purchase to pay VIA Bank Account.



     

SHIPPING:

 We offer free shipping Australia wide and package our products very carefully. Any damage that occurs during postage is not the responsibility of CBGC, We offer transit insurance as an option before checkout. 

If the PC is lost or damaged in transport, you have
14 days to make an insurance claim with the respective courier company.

Important: keep the packaging and for 14 days as proof of adequate packaging, as some claims may be denied if this evidence is not presented. Take any photos/videos of damage or abnormal functioning of the PC as proof. If it is very obvious that the product has been broken in transit do not open the box as this may make it easier to prove your claim.

We will work alongside you to help you with the claim if you are unsure of the process. CBGC Melbourne does not pay out your Insurance claim. We rely on the courier companies that provide this service to provide a remedy. All though parcel insurance provides more peace of mind during transit, the claim decision is still up to the postal company to approve/accept. 

If shipping the product back to us for any reason, all freight costs will be at the expense of the customer and must be insured by Australia Post/Courier company, or accept the potential risk of loss or damage during shipment. Customers are responsible for proper packaging of returns. Warranty may be void on items that are insufficiently or incorrectly packaged.

We will cover return shipping if your product is defective on arrival and no alterations have been made by a 3rd party.

We are not responsible if you provide us with an incorrect address. We will always check to make sure the address is valid and recognised in the system before shipping it out to you. If we suspect there is an issue with the delivery address we will contact you first.


 

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We  will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure the products you purchase from us are delivered to the correct recipient.







 

Security of Personal Information

Your Personal Information is stored in a manner that  protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 3 years. We will only disclose your personal details if required by a federal law.
 

If you have any queries or complaints about our Privacy Policy please contact us.